Product Operations: A Comprehensive Guide

product operations manager at desk
Last Updated: August 24, 2023

If you’ve landed here, chances are you’re curious about what Product Operations, or Product Ops, is all about.

Maybe you’re considering a career in this field, or perhaps you’re a business leader wondering if your organization could benefit from a dedicated Product Ops team. Either way, you’ve come to the right place. Product Ops is the behind-the-scenes function that streamlines the journey from a product idea to its delivery in the market.

Imagine a team that aligns your product strategy with your business goals, fosters communication between different teams, and sifts through data to provide valuable insights. That’s what Product Ops does. They’re the navigators, the bridge builders, the detectives of your product journey.

So, if you’re ready to dive deeper into the world of Product Ops, keep reading. We’re going to explore the roles within this function, its relationship with product strategy, and much more.


What is Product Operations?

Product Ops is a function within an organization that focuses on improving the process of product development and delivery. It’s a role that’s become increasingly important as businesses recognize the need for a team dedicated to optimizing their product operations.

At its core, Product Ops is about making sure that everything involved in creating and delivering a product runs smoothly. This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches. The goal is to make product development and delivery as efficient and effective as possible.

Evolution and Rise of Product Ops

The concept of Product Ops isn’t new, but its recognition as a distinct and vital function within a business is a relatively recent development. As companies have grown and their products have become more complex, the need for a dedicated team to manage and optimize product operations has become increasingly clear. Today, Product Ops is recognized as a key function in many organizations, from startups to large corporations.

Role of Product Ops in Aligning Product Strategy with Business Goals

One of the key roles of Product Ops is to ensure that the product strategy aligns with the company’s overall business goals. They work closely with product managers and other stakeholders to define the product roadmap and ensure that it supports the company’s strategic objectives. This alignment is crucial for ensuring that the company’s efforts are focused and that resources are used effectively.


The Role of a Product Operations Manager

Now that we’ve covered what Product Operations is, let’s take a closer look at the role of a Product Operations Manager. This is the person who leads the Product Ops team and plays a pivotal role in the product development and delivery process.

Key Responsibilities of a Product Ops Manager

A Product Ops Manager wears many hats, but their key responsibilities typically include:

  1. Strategic Alignment: They work closely with product managers and other stakeholders to ensure that the product strategy aligns with the company’s overall business goals.
  2. Process Improvement: They identify and implement process improvements to make product development more efficient. This could involve introducing new tools or methodologies, streamlining workflows, or eliminating bottlenecks.
  3. Data Analysis: They collect and analyze data related to product usage and performance, providing insights to inform product decisions.
  4. Customer Feedback Management: They oversee the process of collecting, analyzing, and responding to customer feedback, ensuring that customer insights are incorporated into the product development process.
  5. Product Launch Coordination: They coordinate product launches, ensuring that all teams are prepared and that the launch goes smoothly.


Product Ops Manager in Cross-Functional Collaboration

A Product Ops Manager plays a crucial role in fostering cross-functional collaboration. They act as a bridge between different teams such as product management, engineering, sales, marketing, and customer success. By facilitating communication and collaboration, they ensure that everyone is on the same page and working towards the same goals.

Process Improvement and Efficiency

Process improvement and efficiency are at the heart of what a Product Ops Manager does. They’re always looking for ways to make things run more smoothly and efficiently. This could involve anything from introducing new tools or technologies to streamlining workflows or finding ways to reduce bottlenecks. The goal is to ensure that the product development process is as efficient and effective as possible.


A Day in the Life of a Product Operations Manager

Here’s a glimpse into what a typical day might look like for Product Ops:

  • Morning Stand-up Meeting: Start the day with a quick stand-up meeting with the Product Ops team to discuss the day’s priorities and any pressing issues.
  • Cross-Functional Collaboration: Attend a meeting with the product management team to discuss the product roadmap and any updates or changes. This could also involve meetings with the engineering, sales, marketing, or customer success teams to ensure alignment on product strategy and goals.
  • Data Analysis: Spend some time diving into product usage data, looking for trends, patterns, and insights that could inform product decisions. This could involve using data analysis tools and creating reports to share with the team.
  • Customer Feedback Management: Review customer feedback reports and coordinate with the customer success team to discuss any significant findings. Work on incorporating these insights into the product development process.
  • Lunch Break: Take a well-deserved break to recharge for the afternoon.
  • Process Improvement: In the afternoon, work on identifying and implementing process improvements. This could involve researching new tools or methodologies, streamlining workflows, or finding ways to reduce bottlenecks.
  • Product Launch Preparation: If a product launch is upcoming, spend some time preparing for it. This could involve coordinating launch activities, preparing launch materials, or meeting with the marketing and sales teams to discuss launch strategies.
  • End-of-Day Wrap-Up: At the end of the day, wrap up any remaining tasks, respond to emails, and prepare for the next day. This could also involve a quick check-in with the Product Ops team to discuss the day’s accomplishments and any outstanding issues.

Remember, this is just a typical day. The actual tasks and activities can vary greatly depending on the company, the specific role, and the stage of the product development process. But this should give you a good idea of what a day in the life of a Product Ops Manager might look like.


Leaders in Product Operations

Product Operations is a rapidly growing field, and there are several individuals and companies leading the way. Here are a few notable figures and organizations in the Product Ops space:

  1. Dave Westrom at Mind the Product: An international product community where Dave serves as the VP of Business Operations.
  2. Christine Itwaru at Pendo: A product cloud creator for digital products and data-driven product teams where Christine is the Director of Product Operations.
  3. Jonathan Hau at Shopify: A leading global commerce company where Jonathan is a Senior Product Operations Manager.
  4. Uber: At Uber, each Product Manager is aligned with a Product Operations Manager (POM). Together they talk through what they want to build, and then the POM handles some of the more nitty-gritty tasks, like data gathering and market research.
  5. Stripe: At Stripe, Product Ops’ primary focus is on providing value for the user. They strengthen customer feedback loops, and scale product knowledge within the company.
  6. Facebook: Facebook looks for Product Ops Managers who love problem-solving, have an analytical mind, and a passion for data.
  7. Amplitude: Amplitude values hard skills and experience with a variety of PM tools in their Product Ops Managers.
  8. Slack: Slack’s Product Operations team plays a crucial role in shaping the company’s product strategy and roadmap by leveraging data and user feedback.
  9. Spotify: Spotify’s Product Operations team is known for its focus on improving the user experience and driving strategic initiatives across the company.

These companies are known for their strong Product Operations teams and can serve as great examples for anyone interested in the field. In the next section, we’ll explore where you can learn more about Product Ops.


Learn More About Product Operations

If you’re intrigued by the world of Product Operations and want to dive deeper, there are plenty of resources available to help you expand your knowledge and skills. Here are some recommendations:


  1. Inspired: How to Create Tech Products Customers Love by Marty Cagan
  2. The Lean Product Playbook by Dan Olsen
  3. Escaping the Build Trap by Melissa Perri
  4. Product Leadership by Richard Banfield, Martin Eriksson, and Nate Walkingshaw
  5. The Lean Startup by Eric Ries


  1. Product Management 101 on Udemy
  2. Become a Product Manager on Coursera
  3. Product Strategy on Coursera
  4. Digital Product Management on edX
  5. Product Management: Building a Product Roadmap on LinkedIn Learning


  1. Mind the Product
  2. Product Coalition
  3. Product Talk
  4. Product School Blog
  5. Product Management Insider


  1. Certified Product Manager from AIPMM
  2. Product Management Certification with Lean, Agile and System Design Thinking from Boston University on edX
  3. Product Management Certification from Product School
  4. Agile Certified Product Manager and Product Owner from 280 Group
  5. Certified Product Manager – Online Course and Exam on Udemy

Networking and Communities:

  1. ProductCamp
  2. ProductTank
  3. Product Management Festival
  4. Women in Product
  5. Product Management Today

These resources should provide a starting point for anyone interested in deepening their understanding of Product Operations.



In the fast-paced world of product development, Product Operations has emerged as a vital function that bridges the gap between strategy and execution. Whether it’s aligning product strategy with business goals, facilitating cross-functional collaboration, or managing customer feedback and data analysis, Product Ops plays a crucial role in driving product success.

We invite you to connect with us at CardBoard on LinkedIn to share other resources about Product Operations. We’re always here to support your journey in the Product Ops world, and we look forward to connecting with you.