Like most of you, I returned to work this Monday morning (Jan 4th) only to find out that Slack was down.
I found it difficult to catch up and communicate with my fellow colleagues. I had to think for a few minutes. Living in a time where remote work is heavily dependent, and with instant communication becoming necessary to keep businesses viable, so many questions arose.
How do I talk to people without slack?
Do I use email?
What if I can’t get ahold of them fast enough?
It felt strange, but I ended up resorting to email. Email has become such an arcane way to try to get instant feedback or to get a question answered. You sit there staring at your inbox, constantly refreshing your browser waiting for a response.
Frustrating to say the least.
My curiosity peaked, so I took a look at our own uptime in 2020 with CardBoard, our digital white-boarding and user story mapping tool. I was surprised to see that we were only down for a few minutes in all of 2020.
Of course, no downtime would be the best, but 99.999% isn’t too bad at all.
At CardBoard, we have several redundant systems to make sure we stay up. Our infrastructure runs on AWS and AWS GovCloud. Both are well-respected cloud platforms for building secure and high available apps. Since CardBoard is the world’s #1 user story mapping tool and visual collaboration platform, we need to make sure we take care of our customers. That means CardBoard needs to be responsive (feels fast from a UI/UX perspective) and always be available 24/7/365. We have multiple distributed servers and continuous back-up on our databases so that every transaction can be replayed or undone. Our engineering team has gone through great lengths to make sure CardBoard is available to you, whenever you need it. This doesn’t happen by accident. It takes careful engineering decisions and testing to make sure we are a highly reliable SaaS product.
So, while Slack might have been down most of the day today, you can rest assured that CardBoard will be up!
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